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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Nadon

January 15, 2026

5  out of  5
rating by Ashley Nadon
"I had a great experience working with Denisha. She was very thorough, respectful of my time and helped us get exactly the coverage we were looking for at the right price. Thanks Denisha!"
We responded:
"Ashley, thank you for your wonderful feedback! I'm happy to hear that Denisha provided you with such a thorough and respectful experience. It's great to know you found the right coverage at a price that suits you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Antonio Gomez

January 14, 2026

5  out of  5
rating by Antonio Gomez
"Thank You Sarah Brooks at State Farm. Very attentive, knowledgeable and extremely professional. Explained all my options clearly. Thank you for the $avings."
We responded:
"Antonio, thank you for your wonderful feedback! I'm happy to hear that Sarah provided you with attentive and professional service. It's great to know she was able to clearly explain your options and help you save money. If you have any more questions or need further assistance, feel free to reach out anytime!"
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raquel villarreal

January 13, 2026

5  out of  5
rating by raquel villarreal
"Ive been so happy with Jason Santos, he's been so patient with me and my crazy work schedule at the post office. He even stayed after hours to help me with my quote, he didn't give up after 2 months, and I was finally able to finalize the deal for my home, thanks to all of you, next , maybe my vehicles,"
We responded:
"Thank you, Raquel! I'm delighted to hear about your positive experience with Jason. His dedication and patience truly shine through, and I'm glad he could assist you with your insurance needs. We look forward to helping with your vehicles next! Let us know if there's anything else we can do for you."
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John Hartzfeld

January 3, 2026

5  out of  5
rating by John Hartzfeld
"Sarah Brooks was awesome. She is very knowledgeable , extremely professional, and very personable."
We responded:
"Thank you, John! I'm happy to hear that Sarah provided you with such a positive experience. Her professionalism and personable nature are truly valued in our office. If you need anything else, feel free to reach out!"
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Government Business Partners LLC

December 30, 2025

5  out of  5
rating by Government Business Partners LLC
"The personalized service received by Shannon Johnson and her 5-star team at State Farm Insurance is much appreciated. Dedication to clients is what this office provides to its loyal customers. Highly recommended."
We responded:
"Thank you for sharing this and for the recommendation. I’m glad to hear you felt well supported by our team and appreciated the care they bring to their work. Being attentive and responsive is important to us, and I’m grateful you noticed that effort. Your feedback truly means a lot."
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Amith kumar R

December 9, 2025

5  out of  5
rating by Amith kumar R
"The most friendly team I have ever come across."
We responded:
"Thank you, Amith! I'm happy to hear that you found our team to be friendly. We strive to create a welcoming environment for everyone. If you ever need anything else, feel free to reach out!"
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Michele Smith

December 3, 2025

5  out of  5
rating by Michele Smith
"Fast and efficient"
We responded:
"Hey Michele! Thanks for letting us know that your experience with renter's insurance was fast and efficient. We’re happy to hear everything went smoothly and that the process was quick for you. Your feedback means a lot and helps us keep improving."
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Anna

November 21, 2025

5  out of  5
rating by Anna
"I had a great experience with Shannon at State Farm. She provided excellent service from start to finish, explained my options clearly, and followed up to make sure everything was squared away. I felt heard, valued, and supported throughout the process. Highly recommend if you’re looking for attentive, reliable insurance guidance and solid follow-up."
We responded:
"Thank you, Anna, for your wonderful feedback! I'm happy to know that you had a positive experience with our office and felt supported throughout the process. Your recommendation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out!"
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Melissa Minter

November 20, 2025

5  out of  5
rating by Melissa Minter
"Jason was amazing. Paid attention to detail and very friendly! I highly recommend him to anyone that needs help with their insurance. Thank you, Jason!"
We responded:
"Melissa, thank you for your wonderful feedback! I'm happy to hear that Jason provided such attentive and friendly service. We appreciate your recommendation and are here for any insurance needs you may have. Let us know if there's anything else we can assist you with!"
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Megan

November 12, 2025

5  out of  5
rating by Megan
"Sarah was very helpful, efficient, and kind. Thanks!"
We responded:
"Thank you, Megan! I'm happy to hear that Sarah provided you with such helpful and kind service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Ari

September 24, 2025

5  out of  5
rating by Ari
"I am very happy with the customer service here. I have mostly communicated with Sarah Brooks and she is very patient and knowledgeable about the insurance products that State Farm offers. My husband and I have car insurance, home insurance, and life insurance through this agency and we are very happy so far with the level of service and communication."
We responded:
"Thank you for your review, Ari! I'm glad to hear that you and your husband enjoyed working with our office. Sarah is a great part of the team, and it's great to hear she has been able to assist you with your insurance needs. If there's anything else we can do for you, just let us know!"
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V C

September 18, 2025

2  out of  5
rating by V C
"If your insurance is ‘set it and forget it’ this agency and company is fine- if you need to make changes though, be VERY aware that most of the folks in this office never have ANY clue what hat they’re talking about. I was given wrong information about my premium month over month and when I went to cancel I was told I was BACK paying for coverage?! Truly wild. Regardless- State Farm has antiquated systems, and processes in place and probably has a lot to do with why this agency failed me so badly over the last 4 months. I don’t recommend this agency really though- they don’t seem to take knowing what they’re doing all that seriously. We switched to Progressive who was not only cheaper with better coverage but way more transparent in billing and processes."
We responded:
"Hi VC, we take feedback like this very seriously, but we’re unable to locate any record of you in our system as a client of our agency. Because of this, we can’t verify the details of your experience. Our team is committed to providing clear, accurate information and support, and we’d be glad to look into this further if you could reach out to us directly."
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Alex Granda

September 16, 2025

5  out of  5
rating by Alex Granda
"I worked with Jason Santos at the Shannon Johnson State Farm Insurance Agency and had an excellent experience. Jason did a fantastic job answering all of my (many) questions about different coverage options and policy types. He took the time to walk me through the details, really getting into the weeds on what each policy covers. When there were items that required clarification, Jason checked with his underwriting team and always got back to me quickly. He was professional, personable, and thorough throughout the process. I’d highly recommend getting a quote with Jason. He did an exceptional job and made me feel confident in my coverage decisions."
We responded:
"Thank you, Alex! I'm glad to hear about your positive experience with Jason at our office. It's wonderful that he was able to provide thorough explanations and address all your questions. We appreciate your recommendation and are here to assist with any future insurance needs. Let us know if there's anything else we can do for you!"
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Phyllis Lowe

August 20, 2025

5  out of  5
rating by Phyllis Lowe
"I had an excellent experience with Jason Santos as he was able to walk me through establishing new homeowners and vehicle insurance with State Farm. He was well informed of the terms of coverage and was very clear in explaining all the options that best fit my family's needs."
We responded:
"Phyllis, thank you for your wonderful feedback! I'm happy to hear that Jason provided you with such a clear and informative experience while setting up your insurance. Our team is dedicated to ensuring our customers understand their options and feel confident in their choices. If you have any more questions or need further assistance, feel free to reach out anytime!"
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bee

July 17, 2025

1  out of  5
rating by bee
"The agents on the phone don’t even know what they offer and are talking in circles saying yes one moment while we help you with that and then after a 5 minute pause of them asking what it is they actually offer there they come back and say o we don’t actually offer that and I didn’t listen to what you just asked you are calling for insurance right? Like I just told you who my insurance was with and why I was calling. Call another location. 👎🏻👎🏻👎🏻"
We responded:
"Hi Bee, thank you for your feedback. We're sorry to hear about your experience and understand your frustration. Our team was trying to confirm whether we offer GAP insurance, which we unfortunately do not. We apologize if that wasn’t communicated clearly or if it felt like we weren’t listening. We always aim to provide helpful and straightforward service, and we’re sorry we missed the mark this time. Your feedback is appreciated and will help us improve."
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Kim Magdaleno

July 15, 2025

5  out of  5
rating by Kim Magdaleno
"Jason Santos is probably the best, most friendliest, most helpful agent i've ever spoken to on the phone about insurance. In the last 10 years of me speaking to insurance agents on the phone, they have always been so rude, they sound like they absolutely hate their job and any question I ask, they act like i'm forcing them to speak to me. But Jason made my whole day, he was kind, he seemed like he cared about the other human speaking to him on the other line vs him speaking to me as if I was just #57 on his call list. Thank you Jason, for speaking to me like a friend who cares about what kind of auto insurance I should have. The man needs a raise and/or promotion ASAP."
We responded:
"Thank you for your review, Kim! I'm so happy to hear about your positive experience with Jason. It's wonderful to know he made such a difference in your day and treated you with the care and respect you deserve. I'll be sure to pass along your kind words to him. If you need anything else, feel free to reach out!"
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Jeremy Osbourn-henry

June 23, 2025

5  out of  5
rating by Jeremy Osbourn-henry
"victor is helpful and friendly"
We responded:
"Thank you, Jeremy! I'm happy to hear that Victor was helpful and friendly during your experience with us. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Jackie Hutton

June 3, 2025

5  out of  5
rating by Jackie Hutton
"After being with my car insurance company for 17 years they hiked up my car insurance premiums to an outstanding number, was not feasible, of course I panicked had only a short window of time to find not only reasonable but full coverage for multiple cars, was looking online by the next morning had a kind text asking if I was needing car insurance and they could help me go through the premiums the coverage Etc well we all know that's common when we look online but this seemed different this seemed personal so I decided to take the leap texting back and forth with Jason Santos from State Farm in Cedar Park set up a meeting person to person by the end of the day I was able to save thousands have all my Cars full coverage instead of some full some just liability and more coverage on my homeowners insurance he literally saved me thousands, no joke! He's very respectful laughable easygoing and knowledgeable thank you everyone at State Farm and the staff and thank you Jason for making my insurance transition so easy"
We responded:
"Thank you, Jackie, for sharing your experience! I'm so happy to hear that Jason was able to assist you in finding the right coverage and saving money. It's wonderful to know that you felt the personal touch in our service. We appreciate your trust in us and are here to help with any future needs. Let us know if there's anything else we can do for you!"
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anjelica rangel

May 1, 2025

5  out of  5
rating by anjelica rangel
"Shannon and her team are awesome. Our experience working with her has been nothing short of amazing!"
We responded:
"Thank you, Anjelica! I'm so happy to hear that you had an amazing experience with our team. We're always here to help with any of your insurance needs. Feel free to reach out anytime!"
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Lynzi Murray

April 22, 2025

5  out of  5
rating by Lynzi Murray
"Shannon is amazing and always takes care of me!"
We responded:
"Thank you, Lynzi! I’m so glad to hear that you feel well taken care of. Your feedback means a lot to me, and I’m here whenever you need assistance. Feel free to reach out anytime!"
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Bun Bun

April 5, 2025

5  out of  5
rating by Bun Bun
"Sarah was wonderful. Explained everything thoroughly. Great attention to detail. Great customer service. I'll never look back. Thank you."
We responded:
"Thank you for sharing your experience! I'm happy to hear that Sarah provided such detailed explanations and excellent customer service. Your satisfaction is important to us, and we're here for any future needs or questions. We appreciate your support!"
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Serena Suglia

January 27, 2025

5  out of  5
rating by Serena Suglia
"A shout out to John Mason, for making the transition smooth from another competitor. Only wished I had done this way back in time. Thank you sir, a pleasure doing business with you."
We responded:
"Thank you, Serena! I'm glad to hear that John made your transition seamless. It's wonderful to know that you're satisfied with the service. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Martin Gackstetter

January 23, 2025

5  out of  5
rating by Martin Gackstetter
"Great service"
We responded:
"Thank you, Martin, for your wonderful feedback! I'm happy to know you received great service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Jackie Thompson

January 16, 2025

5  out of  5
rating by Jackie Thompson
"We highly recommend Victor Segura. He gave exceptional professional, knowledgeable, efficient and personable assistance in helping us save money on our auto insurance without sacrificing coverage. Also, he's great at handling phone tag."
We responded:
"Thank you, Jackie, for your wonderful recommendation! I'm delighted to hear that Victor provided you with such exceptional service, helping you save money on your insurance while maintaining great coverage. His ability to handle phone tag efficiently is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Marianne Wines

January 16, 2025

5  out of  5
rating by Marianne Wines
"Michele D. did an excellent job helping me to get a lower monthly pay for my insurance…she was the only one out of that office who did go further than she had to…I do recommend her whole heartedly…"
We responded:
"Thank you, Marianne, for your wonderful feedback! I'm delighted to know that Michele D. went above and beyond to assist you in lowering your monthly insurance payment. Her dedication truly makes a difference, and I'm grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"